Branch Manager – 6 Positions at TCB Bank March 2025

Tanzania Jobs » Banking and Finance Jobs » Branch Manager – 6 Positions at TCB Bank March 2025

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Tanzania Commercial Bank (TCB) is a leading financial institution dedicated to providing affordable, accessible, and convenient financial services to our customers. Our vision is: “To be the leading bank in Tanzania in the provision of affordable, accessible, and convenient financial services.” As part of our organizational growth, we aim to build a highly skilled workforce to drive the bank’s success and contribute to national development.

Position Details

Job Title: Branch Manager
Department: Retail and SME Banking
Section: Branch Network
Reports to: Manager, Branch Network
Location: Upcountry

Position Objective -We are seeking Branch Managers to oversee the operations of our branches. The ideal candidate will be responsible for driving growth, profitability, and customer satisfaction while ensuring operational efficiency.

Key Responsibilities

Branch Performance & Business Growth

Develop the branch budget and strategic plan to ensure profitability.
Identify and pursue sales opportunities to meet branch targets.
Coordinate branch goals with retail officers for annual objectives and sales campaigns.
Enhance relationships with retail clients and expand the customer base.
Regularly visit customers to ensure loyalty and satisfaction.

SME & Government Business Development

Offer tailored financial products such as business loans, working capital financing, and cash management solutions to SMEs.
Provide expert financial guidance to SME clients to support their growth.
Identify and engage Government agencies at local, regional, and national levels for banking services.
Develop and maintain strong relationships with Government officials to meet their financial needs.

Branch Administration & Compliance

Maintain good public relations with Government officials and the community.
Ensure full compliance with bank policies, regulations, and local laws.
Identify and mitigate operational and environmental risks to maintain efficiency.
Monitor operational procedures to ensure adherence to standard operating procedures (SOPs).
Ensure sufficient supply of stationery and cash for daily operations.
Conduct snap checks on cash, controlled stationery, and suspense accounts.
Respond to audit reports and implement recommended changes.

Staff Management & Development

Handle general administration of the branch, including staff welfare and leave management.
Assess workforce development needs and advise the Head Office accordingly.
Conduct periodic staff evaluations and facilitate training sessions.

Compliance with Anti-Money Laundering (AML) Regulations

Conduct customer verification and Quality Assurance on account openings and KYC/CDD compliance.
Maintain adequate records for identification, transactions, and mandates.
Report suspicious transactions as per AML requirements.
Train branch staff on Money Laundering Prevention measures.

Key Contributions

Customer Retention: Through high service standards.
Business Growth: Achieve revenue targets.
Operational Efficiency: Minimize costs and maximize profitability.
Security & Risk Control: Enhance overall branch safety and compliance.

Qualifications & Experience

Education: Bachelor’s degree in Banking, Economics, Commerce, Business Administration, Finance, or a related field.
Experience: At least 8 years in the banking/financial industry, including 3 years in managerial roles overseeing branch operations, SME portfolios, and credit management.

Personal Attributes & Competencies

Strong leadership and people management skills.
Ability to prioritize tasks and meet deadlines under pressure.
Customer-focused with excellent communication and influencing skills.
Analytical and detail-oriented with a results-driven mindset.
Experience in SME portfolio management.

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Salary & Benefits

This position offers a competitive salary and a comprehensive benefits package.

How to Apply

Only online applications will be considered. Complete your personal details, academic qualifications, work experience, and cover letter in the application portal. Additional credentials will be required during the interview for verification. Deadline for Applications: March 16, 2025, Late applications will not be considered. Shortlisted candidates may undergo: