New Vacancy: Credit Operations Officer
Let’s grow together—become part of our team as a Credit Operations Officer.
Qualifications
- University degree in Business Administration, Finance, Accounts, or a related field
- 3 years of work experience
- Customer service experience will be an added advantage
- Proficiency in MS Excel
Core Responsibilities
- Respond promptly and accurately to customer loan queries in line with agreed SLAs.
- Follow up with customers to ensure timely resolution of technical issues.
- Automate frequently asked loan-related queries to improve efficiency and service delivery.
- Analyze weekly trends in loan-related queries and complaints; recommend process improvements.
- Conduct quarterly reviews of loan operational processes and suggest enhancements.
- Facilitate refresher training at customer touch points to ensure quality service and accurate resolution.
- Periodically review loan product codification for improved query tracking and resolution.
- Identify and report product issues by simulating scenarios and user experiences.
- Assess customer needs and share insights with product teams for continuous product improvement.
- Foster positive working relationships with internal teams and external stakeholders.
- Ensure high levels of customer satisfaction to positively impact Net Promoter Score (NPS).
- Maintain up-to-date knowledge of all loan products and eligibility criteria.
- Handle customer calls related to loan queries and contribute to service improvement.
Core Competencies
- Excellent communication and interpersonal skills
- Eager to find flaws in a process for improvements
- Ability to work in a goal-oriented environment
- Problem-solving and customer satisfaction orientation
- A team player, able to work well in multicultural environments
- Able to build relationships quickly
If this description corresponds to you, grow with us by applying before June 23, 2025.
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
