Burn is looking for an Agent Care Team Coordinator to join our Electric team in Tanzania. Agent Care Team Coordinator – at BURN April 2025
Duties and Responsibilities
- Training and Development:
- Develop and implement comprehensive training programs for agent care officers to ensure continuous improvement and alignment with the company’s strategic goals.
- Collaborate with training teams to continuously evaluate sales agent training needs, address skill gaps, ensure adherence to SOPs, and monitor performance to maintain compliance and operational effectiveness.
Operations Management:
- Oversee and manage all aspects of agent care officers’ operations, including effective team management.
- Oversee recruitment, training, and onboarding of sales agents & ACT officers
- Ensure correct agent mapping and zoning based on approved criteria and SOM
- Confirm and verify field team commission payments and ensure timely payment
- Address field challenges and support agents in improving performance
Budget Requirements: Manage the agent care team’s budget, ensuring resources are allocated effectively to maximize performance and meet business demands. Business Development: Work closely with management to identify and implement process improvements that enhance operational efficiency and agent satisfaction.
Reporting: Provide feedback to senior management on initiatives derived from sales agents’ feedback. Escalation management: Oversee and manage escalations from sales agents regarding performance-impacting issues Proactively identify root causes and implement strategic improvements to prevent future issues. Feedback and Escalation Management: Gather feedback from sales agents and provide insights to senior management for strategic decision-making.
Skills and Experience
- Essential: 4+ years of Agent management/ Agent support with medium-level management experience, preferably in the renewable energy sector or clean cooking.
- Bachelor’s Degree from University
- Solid understanding of performance metrics, data analysis, and reporting.
- Experience in business development, sales strategy, or process optimization.
- Sales or operations data analysis and reporting experience
- Experience in sales support is a plus.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees.)
How to Apply :
Please follow the link provided below.
