KCB Bank is hiring Customer Experience Executive to join its dynamic team. As one of the leading financial institutions in the region, KCB is committed to delivering exceptional service to its customers and ensuring a seamless banking experience. This could be the perfect opportunity to take your career to the next level with KCB Bank. Customer Experience Executive – Retail Banking Department (Tanzania)
Location: Dar Es Salaam, Tanzania
Posting Date: January 8, 2025
Application Deadline: January 22, 2025
Job ID: 3526
Job Schedule: Full-time
Key Responsibilities:
Handle customer queries via calls, emails, and social media (in collaboration with the Marketing Department). Conduct below-the-line (BTL) campaigns through bulk SMS and calls. Perform daily system health check surveys for all branches.
Compile and analyze customer experience reports. Support branches in resolving escalated or long-outstanding customer queries. Assist in customer experience project deployments.
Conduct quality checks on complaints raised by branches. Actively participate in customer engagement activities. Cross-sell the bank’s products and services. Facilitate customer surveys (NPS & CES) with support from the Group Strategy team.
Qualifications & Requirements
Education:
- Bachelor’s Degree from a recognized institution (Required).
- Master’s Degree in a business-related field (Added Advantage). KCB Bank Is Hiring Customer Experience Executive
Experience:
- Fresh graduates are welcome to apply.
- At least one year of experience is an added advantage.
How to Apply
To submit your application, please follow the link provided below. Office Location: Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804, Dar Es Salaam, Tanzania.
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