Welcome to our website kibweta.com, In this article, are you looking for OBK Regional Service Lead—EC Jobs at Epiroc Opportunities? With operations in 150 countries, Epiroc is a multinational corporation that uses cutting-edge technology to create and supply safe, cutting-edge equipment for both surface and underground mining, including construction tools and drilling apparatus. Additionally, it provides top-notch post-purchase services and automation, digitization, and electrification solutions.
Our team comprises skilled and encouraging colleagues who embody our dedication to innovation, collaboration, and shared values. The mining and construction sectors provide unique and captivating work settings unmatched by other industries. Our culture emphasizes maintaining a healthy work-life balance, fostering professional development, offering global career opportunities, and providing outstanding benefits.
Mission
Preserving the functioning and dependability of Epiroc’s exploration equipment in order to support the client’s operational success as well as the company’s service requirements.
Core responsibilities
1. Service Management:
- Oversee the group’s efficient upkeep, repairs, and enhancements of the exploration apparatus.
- Implementing regular inspection, maintenance, and repair of equipment is crucial to minimizing downtime.
2. Technical Support:
- Provide practical technical assistance, including diagnostics and problem-solving, to troubleshoot problems.
- Work along with equipment operators to offer direction and make sure they comprehend how to handle and operate machinery properly.
3. Customer Relationship Management:
- Serve as the primary point of contact for customers with regard to their service requirements, fostering enduring connections to guarantee client satisfaction and encourage repeat business.
- To enhance service quality and aggressively resolve any issues, get client feedback.
4. Training and Development:
- Teach service technicians how to maintain and repair Epiroc equipment using best practices.
- Inform the group on the most recent developments in Epiroc technology and industry norms.
5. Compliance and Safety:
- Verify that every task conforms with the legal and safety requirements set forth by Epiroc.
- Improve workplace safety and environmental responsibility by conducting safety audits and putting policies into place.
6. Reporting and Documentation
- Keep track of all service-related documentation, such as work orders, maintenance logs, and part inventories.
- Report service data, equipment performance, and customer satisfaction levels on a regular basis to management.
Competences, skills and experience
- The individual possesses extensive technical expertise in the operation of mining and drilling equipment, as well as Epiroc’s exploration equipment.
- Leadership Skills: The capacity to manage disputes, inspire and guide a group, and promote performance enhancements.
- Communication Skills: Effective teamwork and consumer contact require strong written and verbal communication abilities.
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Personality
- Problem-Solving Skills: A proactive, meticulous approach to debugging and fixing technical challenges.
- The individual is highly customer-focused, adept at managing client relationships, and demonstrates a strong emphasis on customer service.
Why should applicants choose to work in this position and within this department?
This is an excellent opportunity to begin assembling a new service exploration machine team under SRD. OBK considers ECA as a high-potential region, and its role is crucial in maintaining its reputation with clients.
